Frequently Asked Questions
INVOICE TERMS: Invoices are due 30 days from receipt of shipment.
RETURNS: Unsold books may be returned in undamaged and resaleable condition, for credit, no less than 120 days after purchase. Advance permission in writing required. Shipping must be prepaid. The customer’s account will then be credited in full.
Leveling programs that use specially designed computer software, such as Accelerated Reader and Scholastic Reading Counts, read the text of an entire book and determine the reading level based on the number of words, their difficulty, and the complexity of sentence structure. Educators have reported dissatisfaction with these readability formulas especially in the case of non-fiction books. Non-fiction books tend to be graded higher by these formulas than educators themselves would normally grade them because of difficult or technical terminology. Such programs make no allowance for difficult words being explained within the text or in the glossary of the book. We base its reading levels on teachers’ actual experience with students at different grade levels. We feel that Accelerated Reader’s Interest Level category is a more accurate measure for non-fiction than its Reading Level category.
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TO BE REMOVED: Besides mailing to its own customer mailing list, Crabtree Publishing also rents mailing lists from reputable companies who compile educational mailing lists. If you wish to have your name removed from Crabtree Publishing mailings, please contact Crabtree’s Customer Service department by email, toll free telephone, or toll free fax number and provide the exact information which appears on your mailing label including name, title, or attention line, school or library name, and address, as well as any string of numbers or letters on the label which may be an identification code. Your name and address will be added to a “send no promotions” file which will be excluded from future mailings. NOTE: The success of this removal depends on being able to match your mailing label EXACTLY. Faxing a photocopy of the label is best to help ensure this.
Please refer to our submission page.